Refund policy
REFUND POLICY
We offer a 30-day risk-free guarantee, meaning you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at:
📧 support@skinnovapro.com
If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at:
📧 support@skinnovapro.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as:
- Used personal care items
- Custom or personalized products
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Refunds
We will notify you once we’ve received and inspected your return. If approved, your refund will be automatically issued to your original payment method within 5–10 business days.